MB-Quality Contractors, Inc.

*Note-There are no required fields. You may leave any questions unanswered.

Homeowner Information:

Name: Mr.Mrs.Ms.Miss.  First: Last:
Address:
Park/Development Name: Lot # 
City, State, Zip:  size=2 maxlength=2> AZCACOKSNENVNMUTWY  
Home Phone: Work Phone:Ext:
Mobile: Pager:
Email Address:

Home Information:

Manufacturer:

Retailer:

Year home was manufactured: size=5 maxlength=4> 20062005200420032002200120001999199819971996199519941993199219911990older

Month/Year of Purchase size=6 maxlength=8> JanFebMarchAprilMayJuneJulyAugustSeptOctNovDec size=4 maxlength=4> 2006200520042003200220012000199919981997199619951994199319921991199019891988198719861985198419831982198119801979197819771976pre 1976

Home was purchased as:New Used Repo Assumption
Type of home: Single Wide  Double Wide Triple WideTwo story 
Is home still under warranty?  YesNoUnsure

About the sales center and the service after.

How long did you look at Manufactured Homes before you purchased? first stop< 1 month1-3 months3-6 months6-9 months9-12 months> 12 months
What did you think of the selection at the sales center? Great selection of homes on the lotNot enough homes on the lotNo Comment
Why did you buy your home from this sales center? Good deal on the homeLiked the floorplanTrusted the salespersonBrand NameNo Comment
Would you purchase again from this sales center?Yes No
Would you recommend this sales center?Yes No

Comments about the sales center,staff,set up of home,ect:

Was your home delivered as promised?Yes No

Were the options you requested included?Yes No

Was it delivered on time?Yes No

Did the retailer/dealer/or other representative perform a walk-through before or shortly after you occupied the home?Yes No

Were all the repairs you requested on the work order?Yes No

If not, was a reason given for items not on the work order?Yes No

Were the service people able to schedule an appointment time that was convenient for you?Yes No

Were the service people on time for the appointment?Yes No

How many trips did the service people make to your home to complete the items on the work order?  One visit1-3 visits3-5 visitsUnsure

Did the service person/people have all the tools and materials necessary to complete the tasks on the work order?Yes No

Did the service person/people seem to have the knowledge to make the repairs properly?Yes No

Were all the items on the work order completed?Yes No

If not, did the service person schedule a time to return and complete the work?Yes No

If the work order was not completed, what was the reason? Did not have required materialsDid not have required tools or equipmentDid not have required knowledgeDid not get work pre-approvedHad to leave for another engagementYou asked the service person/people to leave

Please rate on a scale of 1(Poor,Least or Worst) to 5 (Excellent,Most or Best):

How helpful was the retailer in getting warranty repairs made to your home? 12345

How well did the retailer explain the process of delivery and setup? 12345

How helpful was the retailer in procuring financing? 12345

How well did the home you purchased meet your expectations? 12345

How would you rate the quality of the home you purchased? 12345

How would you rate the appearance of the service people who worked on your home? 12345

How would you rate the attitude of the service people? 12345

How clean did the service people leave the areas where they worked? 12345

How satisfied are you with the repairs made to your home? 12345

How likely are you to recommend the retailer through whom you purchased your home? 12345

How likely are you to recommend the brand of home your purchased to others? 12345

And Finally!! How likely are you to recommend MB-Quality Contractors, Inc. to others? 12345

May we share your answers with the manufacturer and dealer? YesNoDont Care

Thank you for completing this survey.

Trace Mason-President
MB-Quality Contractors, Inc.
Cellulare:970.353.6064
e-mail us